Thank you for choosing Vanashree Ayurveda. We want you to be completely satisfied with your purchase. Below is our returns and exchanges policy to ensure a smooth experience for you:

Returns:

  • We do not accept returns on products once they have been shipped.
  • However, we gladly replace or exchange any damaged or defective items.
  • To request a replacement or exchange, please photograph any defects upon opening the packaging and contact us within 7 days of delivery.

Exchanges:

  • If you received a damaged or defective item, we will replace it with the same item or a similar one of equal value if the original is no longer available.
  • Please note that products purchased during sale periods or at discounted prices, as well as customized products or special bulk orders, are not eligible for returns or exchanges unless they are damaged or defective.

Process for Returns or Exchanges:

  1. Contact our customer care team at Drvgadam@vanashreeayurveda.com within 7 days of delivery. Please provide your order number, transaction date, delivery address, and images of the defective item along with its packaging.
  2. Our customer care team will investigate and respond within 2 working days.
  3. If your request for a replacement or exchange is approved, we will provide further instructions on how to proceed.

Important Notes:

  • Items must be returned in their original packaging, including any accessories, labels, tags, authenticity cards, bags, boxes, and other items included with the purchase.
  • Once we receive the returned item and verify its condition, we will proceed with the replacement or exchange.
  • Customers are responsible for return shipping costs unless the item is confirmed to be damaged or defective.

We appreciate your understanding and cooperation in adhering to our returns and exchanges policy. Our goal is to ensure your satisfaction with our products and services.

For any queries or assistance, please contact us at bhushan.g@vanashreeayurveda.com. We are here to assist you and make your experience with Vanashree Ayurveda delightful.